At British Jackets, we aim to process and prepare your order as quickly as possible.

Handling Time

Orders are normally processed and prepared for shipment within 5 business days.

Some orders may be processed and shipped sooner, depending on product availability and order volume.

Delivery

Once your order has been shipped, delivery time depends on your destination and the shipping service selected. Tracking information will be provided once your order has been dispatched.

Please note: The 5-business-day handling time covers order processing and preparation before shipment. It does not include delivery/transit time.

Orders placed on weekends or public holidays will be processed from the next business day.

Thank you for choosing British Jackets.

Shipping & Returns Policy

At British Jackets, we aim to provide a reliable and straightforward shopping experience.

Handling Time

Orders are normally processed and prepared for shipment within 5 business days. Some orders may be processed and shipped sooner.

Shipping

All orders are shipped from the United Kingdom.

UK Shipping

• Standard: FREE — estimated delivery 3–5 business days
• Express: £6.99 — estimated delivery 1–2 business days

Europe

• Standard shipping from £19.99
• FREE shipping on orders over £200
• Estimated delivery: 5–8 business days

International – Outside Europe

• Standard shipping from £29.99
• FREE shipping on orders over £200
• Estimated delivery: 5–8 business days

International shipping charges may vary depending on the product, destination and shipping profile. The exact shipping cost available for your order will be shown at checkout.

Delivery times are estimates and begin after your order has been processed and shipped. Delays may occur due to customs clearance, carrier delays or circumstances beyond our control.

Tracking information will be provided once your order has been shipped.

Returns

We offer a 30-day return period from the date you receive your order.

To be eligible for a return, items must generally be unused, unworn and in their original condition, with original tags and packaging where applicable.

The buyer is responsible for return shipping costs, unless the item is faulty, damaged or incorrect.

Exchanges

Exchanges are available within 30 days of receiving your order.

You can request an exchange for an alternative size, colour or eligible product. Return shipping costs are the responsibility of the buyer unless the original item was faulty, damaged or incorrect.

Personalised Products

Personalised products are made specifically according to the customer's requirements. Therefore, personalised items are not eligible for return or exchange due to a change of mind or incorrect personalisation details supplied by the customer, subject to applicable consumer rights.

If a personalised item arrives faulty, damaged or incorrectly personalised, please contact us and we will be happy to assist.

Customs & Import Charges

For international orders, any applicable customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.

Please ensure that your delivery address is complete and accurate when placing your order.

British Jackets reserves the right to review individual return and exchange requests in accordance with applicable consumer laws.